As phalaenopsis orchid plants come in multiple colors, varietals and sizes, please do feel free to specify any customizations in the special instructions field of the order page.

Same day delivery is typically available until 12 pm in the recipient's timezone. Most of our member florists are closed on Sundays though in some cases we may be able to accommodate special deliveries if we receive the order in advance. Orders placed past 12 pm in the recipient's time zone or for Sunday delivery may be delivered the next business day though we will make every attempt to accommodate your first choice delivery date.

As we are dealing with perishable items, varying temperatures, exposures and processing can affect the longevity and quality of our products. We kindly ask that requests for returns, redeliveries or complaints be accompanied with a photo of the order in question. In the event that your order was not delivered in a timely manner, please reach out to us as soon as possible so that we may remedy the situation. For all enquiries, please email the relevant order details to orders@bbrooks.com or text/call 888-346-3356 within 24 hours of delivery. We greatly appreciate your feedback as it helps us maintain the integrity of our network.