Since we are dealing with a perishable product and since most everyone has a smart phone, our return policy requires a photo accompanied by either order #, or sender’s last name or recipient’s last name (for order identification). Please email to orders@bbrooks.com or text/call 888-346-3356 within 24 hours of delivery.

Expedited returns are usually a result of dead flowers, unfulfilled requests so judged within reason, or straight-up missed-delivery with no adequate explanation. These circumstances usually result in immediate cancellation & credit in our system Please bear in mind, that sometimes the cash settlement is delayed by your bank’s or credit card policy.

In our experience, florists do not intentionally send out dead flowers, but wholesalers and growers are known to skirt the limits. They know if their hydrangeas haven’t hardened, or other their roses have been in the fridge for too long, then after they are in room temperature, the flowers will “go down” aka, be dead by bed time. Other scenarios include cold wind: orchid blooms wilt, Poinsettia leaves curl then crisp up.

Dehydration and/or extreme heat can cause temperate flowers to wilt. If this is the case it is easily remedied by adding water to the vase.

All vases should be topped up upon receipt. Spring bulb flowers drink like crazy so their containers should be filled up almost every day. every 3 days, remove 'old flowers', re-cut the stems and change out the old water for fresh. These few steps can add days to your flowers!

Sometimes, senders don’t like the flowers that were sent or believe they were jipped. In these circumstances we still need a photo within 24 hours. Our mission in all situations is to accommodate fairness.

Sometimes we get hijacked in situations where the recipient LOVES the gift even though sender despises it. This brings to mind the time a customer ordered a fluffy low and lush arrangement of seasonal garden flowers going to TX in July. It was 100 in Dallas with high humidity. Garden flowers don't have a chance in that climate unless the AC is set around 60. Who's to know. As the story goes, the florist sent a tall chunky vase with a bold Monstera leaf and long stem of green Dendrobium orchid. Upon receiving a photo in a gushing thank you text, the sender insisted a re-delivery. When the florist called to organize a switch, the poor recipient almost started to cry. She loved the Monstera and Dendrobium and knew it would last 2-3 weeks! Eventually the sender backed down but she wasn't happy.

This whole world of gift giving is both the best of times and the most trying of times. In either case, common sense is required. For example, if you are sending an arrangement to a food desert, they likely don’t have a fine florist. In these instances, more predictable arrangements are sent. In other words, in a depressed or rural destination, more traditional fluffy arrangements with affordable flowers are the rule though we are known to extract miracles in these parts too.

My opinion holds firmly in that if the gift delivered is in good taste, reflective of the occasion and the recipients taste and climate, and the value is there, you are in great shape because there is nothing better than receiving a great gift of flowers.